De - escalating Volatile Situations with Clients & Coworkers

Description

REGISTER HERE!

Workplace violence is a fact of life for far too many people on the frontlines of healthcare.

Do you know the early warning signs? Are you skilled at de-escalation? This important webinar will use real-world case studies to help you assess a situation and respond appropriately.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Understand why mastering de-escalation skills is essential in healthcare
• Use verbal and nonverbal techniques to defuse tension between staff, family, and patients
• Develop empathetic communication skills
• Improve staff morale
• Know when and how to escalate safely
• Determine when a situation is too dangerous and when to contact the police