How Listening Transforms Patient & Family Experiences

Description

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How can tough conversations become productive patient and family experiences?

Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.

KEY WEBINAR TAKEAWAYS

• Listening techniques that demonstrate empathy
• Navigating “They are so wrong” moments – how to tactfully guide patients and families while demonstrating respect
• Coaching patients and families via shared decision making
• Four steps for exiting visits or phone calls graciously and without abrupt endings or endless tangents