Managing Patient & Family Expectations

Description

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Stress! It’s a common denominator with patients, families, and caregivers.

With everyone feeling the pressure, how can you realistically handle expectations and successfully turn unrealistic expectations around? This program will address how to respectfully respond to these difficult issues and craft more reasonable – and acceptable – outcomes.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Create realistic expectations for clients and their families
• Use one of three techniques to create quick rapport, even when time is limited
• Define the key driver of client satisfaction
• Explain three ways to respond to unrealistic expectations
• Inspire trust and confidence with a technique used by screenwriters