Reading Between the Lines: Unpacking Patient Defense Mechanisms in Serious Illness Care

Description

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When patients resist, deflect, or shut down, they are not being difficult.

They are protecting themselves. Learn how to recognize the hidden language of defense mechanisms and respond in ways that build trust, reduce distress, and improve care. Strengthen your clinical insight and transform challenging interactions into meaningful connection by learning to read what is not being said.

KEY WEBINAR TAKEAWAYS

• The functional purpose of defense mechanisms people may use when dealing with the stress of illness.
• Interpreting behavior as a reflection of best coping styles and identifying when a patient’s defenses may be interfering with care
• Our own biases in interpreting coping and defense styles
• Strategies for respecting defenses while supporting various coping styles