Watch What You Say! How Words & Approaches Influence Outcomes

Description

REGISTER HERE!

“Bedside” and “backstage” (office) comments are usually quite distinct – but all can have a lasting effect.

How are your words impacting team members, families, and patients? Are you unintentionally being negative or judgmental? Join this webinar for a look at ways to communicate more effectively both backstage and at the bedside.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• List three ways word choice can interfere with effective communication and better outcomes
• Understand how words can negatively influence team members before they ever make a visit
• Articulate five commonly used words/phrases that can be misleading at the bedside
• Explain how the word “denial” is generally not informative and is often judgmental
• Describe two methods that can produce heightened levels of language self-awareness
• Expound upon two ways to help IDT team members communicate in ways that are person-centered and sensitive to individual communication styles