CAHPS Hospice Survey: How to Gauge Improvement in Scores

Description

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Are your clinicians creating meaningful connections or just completing tasks?

Your CAHPS hospice scores are a direct reflection of how your patients and caregivers experience your care in their most critical moments. Turn every interaction into a measurable advantage by ensuring your patients and families see and feel the difference in your care.

KEY WEBINAR TAKEAWAYS

• Updated measures that will affect CAHPS star ratings
• New questions added to current version of survey
• How agency actions affect patient responses
• Compliance requirements to avoid payment reductions