Coaching Challenging Personalities

Description

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Difficult dynamics can be growth opportunities!

This session will explore why certain volunteer, patient, and team member personalities feel challenging and how perspective, communication style, and stress shape behavior. We’ll focus on real-world scenarios that Volunteer Managers face and provide practical strategies for coaching volunteers through conflict, miscommunication, and boundary issues. Learn how to respond instead of react, reframe difficult moments as teachable ones, and guide volunteers to thrive in their roles while upholding organizational values and a culture of respect.

KEY WEBINAR TAKEAWAYS

• Differences between personality styles, features, and traits
• Differentiating between strong emotions, grief/loss, and personality responses
• Personalities as an outward expression of how each individual views the world in which they live
• Two models that can assist Volunteer Managers and volunteers to work with, instead of pushing against, personalities they find challenging
• Four common personality types and specific methods for responding in a more “person-centered” and compassionate manner