Guidance for the New Volunteer Manager Part 2: Policies, Procedures & the Volunteer File

Description

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A good volunteer manager is essential for a high-functioning hospice volunteer program.

Part 2 of this two-part series will focus on the necessary policies, procedures, and volunteer files that must be in place. Become a greater asset to your agency by learning how to embrace, enhance, and control these important underpinnings!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Discuss the connection between policies/procedures and Medicare surveys
• Differentiate between policies and standard operating procedures (SOP)
• List 10 critical policies for today’s hospice volunteer programs
• Discuss potential problems that can occur when the language in policies is too specific or too restrictive
• Describe the potential role of the volunteer file during a Medicare survey
• List 10 items to include in a volunteer’s file and why you will want to include them