Volunteer Inservices & Support: Overlooked Retention Opportunities

Description

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Despite the vital role that family caregivers play in patient outcomes and experience, as well as agency growth, many organizations still depend on fragmented and reactive communication.

Join this practical webinar to learn how leading hospice, home health, and palliative care agencies transform caregiver engagement into a measurable advantage. Discover how modernizing caregiver communication strengthens both quality and growth while supporting staff capacity. Family connection is not an afterthought — it is a strategic priority.

KEY WEBINAR TAKEAWAYS

• A clear framework for engaging family caregivers across the care continuum — from admission through discharge and bereavement
• Practical strategies to use caregiver communication to increase CAHPS response rates and improve scores
• Real-world examples of how agencies are operationalizing family engagement without adding burden to staff
• Insight into how family feedback and communication can directly support growth, reputation, and quality outcomes